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April 24 @ 9:00 am - 5:00 pm

| $479

This course has been CANCELLED due to the current health crisis caused by Coronavirus (COVID-19). All those who have already registered will be refunded.

Learn key communication techniques to improve resident and board relations.
This course offers communication strategies that will benefit both new and experienced managers and provide the skills to better understand owners and volunteers. You’ll learn the basics of good customer service and gain the tools to effectively handle complaints, write newsletters and reports and manage public relations. Topics include:

  • Practicing effective communication skills
  • Providing good customer service
  • Identifying and responding to owner needs
  • Addressing complaints and diffusing anger
  • Managing public relations
  • Preparing annual meeting notices, management reports and rule violation letters
  • Writing informative newsletters

Course Materials
In addition to a participant guide and digital access to bonus readings and materials, you will receive: CAI Guide for Association Practitioners: Communications

Course Length
1.5 day blended learning course:
Day 1: 9 a.m. – 5 p.m. (in the classroom)
Half-day: Online content including a multiple-choice examination. The exam and online material must be completed within 30 days of the live course. Results will be available immediately after completing the exam. The half-day program including exam can be taken from home, office, or anywhere with an internet connection.

CAI member: $479 | Nonmember: $579 (Join Now!)

CAI Central Florida Course Reimbursement Policy
The Chapter policy is to reimburse Central Florida members for half the cost of the course that is hosted by the Chapter. In order for the Chapter to reimburse individuals for course completion, the individual must request the reimbursement, provide proof of passing the course, and complete this form. Please attach correspondence from National CAI with proof of passing score. Contact the Executive Director at exdir@caicf.org for more information.


April 24
9:00 am - 5:00 pm
Event Category:


Doubletree by Hilton Orlando
60 S. Ivanhoe Blvd.
Orlando, FL 32804 United States
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